Upstater emailed us with this story about closing out her Verizon landline:
Despite the fact I have had 5 plus decades on this earth, the economy finally made me brave enough to cut my landline and rely on my cell service. With trembling fingers I dialed up Verizon, reached India, and canceled my service. Imagine my surprise to receive the attached bill Friday...
Note that they needed five pages of paper to bill me. Mind you, I have had a Verizon landline (all the way back to the Ma Bell days) since 1970.
So okay, I'll bite, I'll pay the ten cents. Log on to my account, process the payment, only to have it rejected because Verizon won't accept any payment under a dollar. There is no way I'll spend more on a stamp to mail a check than the payment due.
Solution -- made a one dollar payment -- now they can send me a 90 cent refund!
One thing that struck us when we canceled our landline: you can't cancel your phone service online. You actually have to call Verizon to break up with them.
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