Toyota recall service in New York

prius stock photo

The 2010 Prius is part of the recall.

The New York attorney general's office announced yesterday that it had reached an agreement with Toyota for "special accommodations" for New Yorkers whose cars are part of the massive recall.

The benefits include:

Pickup and return of the vehicle by a dealership representative or by flatbed truck
Transportation for the customer to the dealership and/or to his or her place of work
Alternate transportation, such as a rental car, a loaner vehicle, or taxi reimbursement, for the reasonable period that the customer is unable or unwilling to use his or her car
Expedited scheduling of repairs

And it's all on Toyota's tab.

A company official told Congress yesterday that it was looking to extend the benefits to all states.

photo: Toyota


This isn't the first Toyota's had to shell out cash to correct a problem they're clearly at fault for. Google "Tacoma Frame Rust" and see how thousands of Toyota Tacoma frames failed catastrpophically before the company responded and made things right. The NHSTA let the company sweep the problem under the carpet, for the most part. Not only was the program to replace the trucks flawed (2001 and newer trucks not originally covered) the media failed to take notice of the problem. Toyota's had it's hands full for nearly a decade.

Worst thing about it: While they're fighting the Prius problem they're bragging the Tacoma Debacle saved them millions because the Feds looked the other way. Shameful.

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