Amtrak e-ticket

posted Jul 31, 2012 at 1:15 PM

Amtrak is now accepting e-tickets on all its routes, the rail service announced this week. From the press release: "When a customer makes a reservation, the eTicket will be e-mailed as a printable document. Passengers using their smartphone or other mobile device can present the eTicket to the conductor by simply opening the document from their e-mail. ... eTickets also can be printed at Amtrak ticket offices and Quik-Trak kiosks."

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Comments

This is a fantastic idea, and one that's been a long time coming.

I was stuck at the Poughkeepsie train station a year ago, with an email reservation, no AMTRAK employees on site, and two broken ticket kiosks. The awful man working in the Metro North booth was extremely rude and refused to even speak with me because I wasn't traveling on Metro North.

For two hours I sat, waiting for an (unexplained) delayed train, listening to garbled platform announcements, wondering if I'd be able to ride back to Albany without a ticket. Luckily the conductor took pity on me and accepted my email printout as a ticket.

So, while AMTRAK obviously has some other issues to work out (how about a functional and intelligible public address system in Poughkeepsie?), but this seems to be a good start.

... said WendyV on Jul 31, 2012 at 5:06 PM | link

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